Shipping policy
📦 Nadurra Naturals Shipping Policy
Processing Times
All orders are processed within 5–7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high volume periods (product launches, holidays, or promotions), processing times may be slightly longer. We appreciate your patience as we prepare your order with care.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently offer:
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Standard Shipping (Canada): Delivery times vary by location.
Express Shipping is available upon request. Please contact us before placing your order if you require expedited delivery.
Free Shipping
We offer free standard shipping on all Canadian orders over $100 (before taxes and after discounts).
Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear.
Shipping to P.O. Boxes
At this time, we do not ship to P.O. boxes. Please provide a valid street address when placing your order.
International Shipping
Currently, we only ship within Canada. We hope to expand to international destinations in the near future.
Missing or Delayed Orders
If your order hasn’t arrived within 10 business days of receiving your shipping confirmation, please contact us at sales@nadurranaturals.com or call 204.266.1146 with your name and order number, and we will look into it for you promptly.
Damaged Items
If your order arrives damaged, please email us as soon as possible at sales@nadurranaturals.com with your order number and a photo of the item’s condition. We will work with you to resolve it promptly.
Contact Us
If you have any questions about shipping, please reach out to us at sales@nadurranaturals.com or call 204.266.1146. We’re here to help.
🌿 Nadurra Promise
We take pride in ensuring your products arrive safely and beautifully packaged. Each order is prepared with care to bring a piece of natural Scottish wellness to your home.